SALON POLICY

APPOINTMENTS & CANCELLATIONS

• We recommend booking appointments in advance.
• Please arrive 5–10 minutes early to ensure a relaxed experience.
• Arriving more than 10 minutes late may result in a shortened service or rescheduling.
• We do our best to accommodate, but we respect everyone’s time.

SERVICE GUARANTEE

• If you are not satisfied, please contact us within 3 days of your service so we can make it right.
• Fixes must be performed by the same technician unless otherwise approved.

PAYMENTS & GRATUITY

• We accept cash, major credit cards, Apple Pay, and Zelle.
• Gratuity is appreciated and can be given directly to your technician.

HEALTH & SAFETY

• If you have any nail conditions, open wounds, or contagious illnesses, please let us know before your service.
• We follow strict sanitation protocols and use disposable or disinfected tools for each client.

PERSONAL BELONGINGS

• Please keep personal items with you. Luxe Nail AZ is not responsible for lost or damaged belongings.

PRICING & CLIENT RESPONSIBILITY

• Prices vary based on service type, nail condition, length, and design complexity.
• Clients are responsible for asking about prices before the service begins.
• Once service starts, it is assumed the client has agreed to the price quoted.
• We do not offer refunds for any reason.

GEL & ACRYLIC POLICY

• Soak-offs for outside work may require extra time and fee depending on the condition of the nails.
• We cannot guarantee results for products applied elsewhere.